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Table 1-55. Passengers Denied Boarding by the Largest U.S. Air Carriersa

Table 1-55. Passengers Denied Boarding by the Largest U.S. Air Carriersa

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  1990 1991 1992 1993 1994 1995 1996 1997 1998 1999
Boarded (millions) 421 429 445 449 457 460 481 503 514 523
Denied boardingb (thousands)                   
Voluntary 561 599 718 632 771 794 899 1,018 1,081 1,024
Involuntary 67 47 46 51 53 49 58 54 45 46
Total 628 646 764 683 824 843 957 1,072 1,126 1,070

a Data are for nonstop scheduled service flights between points within the United States (including territories) by  the 10 largest U.S. air carriers, i.e., those with at least 1% of total domestic scheduled-service passenger  revenues (Alaska, America West, American, Continental, Delta, Northwest, Southwest, TWA, United, and US Airways). Before 1994, carriers included both majors and national airlines, i.e., airlines with over $100 million in revenue.
b Number of passengers who hold confirmed reservations and are denied boarding ("bumped") from a flight  because it is oversold. These figures include only passengers whose oversold flight departs without them; they  do not include passengers affected by canceled, delayed, or diverted flights.

SOURCE: U.S. Department of Transportation, Office of the Secretary, Air Travel Consumer Report (Washington, DC: Annual  April issues).

Updated: Saturday, May 20, 2017